Privacy Notice

Who is responsible for your data

Shamay Ross, operator of PickWise, is the data controller for the personal data described here. Contact us about privacy at support@pickwise.app.

Categories of personal data we collect

• Account data — your email address, display name, and sign-in identifier from email or Google sign-in.
• Subscription and payment status — your plan, subscription state, renewal or expiry date and payment outcome. We never receive or store your card number, CVC or bank details; those stay with our payment provider.
• Usage data — counts of decisions used, so we can apply plan limits, plus product events such as a checkout being started or a recommendation being shown.
• Decision inputs — the request you type or speak and the answers you select, used to produce your recommendation.
• Technical data — IP address and basic request metadata, used transiently for security and abuse prevention.

We do not ask for your precise location, and we do not collect special-category data. If you use voice search, audio is sent for transcription and is not retained by us afterwards.

Why we use it, and on what basis

To provide the service and perform our contract with you (account, decisions, plan limits); to take payment and prevent fraud (contract and legal obligation); to keep the service secure and reliable, and to understand aggregate product and revenue performance (legitimate interests). We do not sell your personal data and we do not use it to train third-party models.

Who we share it with

• Paddle, our Merchant of Record, which processes payments, tax and refunds and receives the data needed to bill you.
• Our cloud and database hosting provider, which stores account, usage and subscription records on our behalf.
• Our AI processing provider, which receives your decision request in order to return results.
• Retailers and affiliate networks, only when you choose to click through to a merchant. Those links carry no personal data about you.

We may also disclose data where legally required. Providers may process data outside your country under appropriate safeguards.

How long we keep it

Account, usage and subscription records are kept while your account exists. Payment and tax records are kept by our payment provider for as long as the law requires. Product event records are kept in a minimised form for analytics.

Your rights and deleting your account

You can access, correct, export, restrict or object to the processing of your data, and you can delete your account permanently from the account page — that removes your profile, usage and subscription records. To exercise any other right, email support@pickwise.app. You also have the right to complain to your local data protection authority.

Cookies and local storage

We use storage that is strictly necessary to keep you signed in and to remember your plan selection in the browser. Plan entitlements are always confirmed on our servers; browser state alone never grants paid access.